If you have a question, please look in this section where some frequently asked questions have been listed, if you do not find the answers then please do not hesitate to call us.
- Is this a confidential Service?
Yes, this is a totally confidential service, we do not record alterations or changes nor do we disclose information to any third parties. Unlike other companies.
- Is it legal?
Yes, adjusting a cars odometer is not a criminal offence so long as you have permission from the owner of the car. It only becomes a criminal offence if you knowingly sell a vehicle that has had it’s mileage altered without informing any potential new owner. If we suspect that you might intend to defraud a third party by using are services we will refuse to recalibrate the vehicle. Please see Disclaimer
- Do I need to inform anyone of the changes?
Yes you do if you resell the vehicle. Please see disclaimer.
- How long does it take?
That depends on the vehicle, jobs vary from a few Minutes to a few hours please call for details, and this depends on issue and vehicle. We have a waiting room available where you can have tea or coffee and watch TV from a lounge like environment while your vehicle is being fixed.
- How much does it cost?
Prices vary from vehicle to vehicle however we are please to tell you that prices start from as little as £50 if the mileage can be changed diagnostically.
- Can you visit me at home or work?
Yes, however this depends on the vehicle this is because on some cars we may need to provide a steady bench power supply if so the only alternative would be to bring the vehicle to us.
Any mobile bookings must be paid for in full in advance by credit or debit card but you will also have the option to pay cash once the work is being completed and the card payment can be refunded.
Our premises are located just 2 min from Terminal 5 Heathrow off the M25. We have all major motorways within a few miles, M4, M40, M3 etc Please go to our contact page for directions.
- Is the work guaranteed?
Yes, if we are the only ones asked to do the work and has not been tampered with previously. We however reserve the right to refuse a job if we feel it is used to increase the value of the vehicle.
- How can I pay?
We accept all payment methods, PayPal, all major credit cards, debit cards, American Express (additional card fees may apply) and cash only.
- Why is another company cheaper?
There can be many factors, however we are aware that there are some individuals, offering this service at a much lower rate, this can only be possible if they do not have the necessary knowledge and equipment to execute the job, they use your vehicle as a guinea pig, if it works great if not I can leave them there attitude.
We constantly invest tens of thousands of pounds in developing our own equipment and software and have the expertise to correct all the memories where mileage can be stored,, it is important that you understand that if you pay an individual that has only corrected the mileage on the dash and not correctly matched the mileage in all the other hidden memories this will put you the consumer left to answer a lot of questions, so if you want it done properly with no comebacks only choose Fix My Mileage, true leaders in the industry.
- What are the pitfalls by not having the mileage corrected properly?
There can be many issues that may arise should the mileage not the corrected properly, we see many vehicles where there are clear signs that the dash has been removed by ill qualified people leaving scratches broken clips etc this all leads to tell-tale marks that this vehicle has been tampered with.
We regularly receive many calls from customers that have had bad experiences having used other mileage correction companies, one of the most common complaints we receive is that the vehicle will not start and the mobile guy that came to do the job has left them standing, this is a worst-case scenario where customers have had to pay up to £2500 to a main dealer to have the entire dashboard replaced and the vehicle reprogrammed, once you’re at this stage even we might appeal to help, the most damaging thing about this is that customers try to save as little as £20 or £30 to go to unqualified people not knowing the consequences, or knew the consequences but just wanted to save money in the short term only to pay heavily later.
We received a call from a customer that went to buy a used car from a dealer, it was advertised as having 40,000 miles on the clock, as the car battery was flat they used a booster charger to start the car, this sent a hike in voltage that caused the original mileage to read 74500 miles, The dealer was embarrassed because he said that he took the car in good faith and was unaware of the changes, this is a perfect example of what can go wrong if the work has not been executed correctly. So safeguard yourself and use FIX MY Mileage true leaders in the industry.
- My dash is not digital can the mileage be corrected?
This is often the case with older vehicles; we will not attempt to work on mechanical dashboards.
- I used a private individual to fix my mileage and the car's electronics are in a total mess, can you fix it?
Yes we may be able to help but because the first attempt was not handled correctly it could cost you, the consumer, up to £2500 to replace all the affected parts and have the vehicle reprogrammed.
- Why should I come to you?
- You are dealing with a reputable family run company
- All work carried out to your complete satisfaction
- Unique Guarantee in place
- Full technical assistance
- Full technical assistance
- Professional and friendly staff
- Extra care is taken if parts need to be removed
- Service available from 9:00am to 10:00pm 7 Days a week
- No traces of alterations
- Mobile service available
- Will I get discount for second vehicle?
Yes, if both cars were to be corrected at same time.
- I am not the owner, can the mileage be corrected?
No, we will only fix the mileage if you are the rightful owner.
- I have a motorbike can you fix my mileage?
Yes we can, in fact we can fix any road vehicle from bike’s to Van’s and Lorries, so please call now for a quote?